Built into every account

Responsible gambling at Neonstake Casino: keep the night in your hands

Only players aged 18+ may play, and deposit limits, loss limits, session time reminders, reality checks and self-exclusion sit in every account.

Set a deposit limit

UK Gambling CommissionLicense 66693-7212-R-382096, audited by SIQ and BMM Testlabs

Five facts to know

Your first evening needs these five facts

This clears up the guesswork around who runs the site, who you can call and where a national exclusion sits.

Minimum age18+

LicenceUK Gambling Commission 66693-7212-R-382096

National registerGAMSTOP

Helpline0808 8020 133

Limit questions[email protected]

When the night runs long

Which limits will you find in your account?

Here you see what each control does, so you can pick the one that fits your evening.

Before your first deposit

A deposit limit caps what you move into the account over a period you choose, so a heavy week cannot surprise you. Switch it on before your first deposit, not after a loss.

Stop at your number

A loss limit stops the account when the money you have lost in a set period reaches your figure. Turn it on when you want a hard stop inside one session.

A nudge before midnight

A gentle message appears after the interval you choose, telling you how long the session has run. Set it when evenings tend to slip past your plans.

Decide at each checkpoint

Reality checks interrupt play at set points with a summary of your time and spend, so you decide whether to carry on. Switch them on when you want a pause built into the evening.

Do I need a full break?

Self-exclusion blocks your account for the period you select, and marketing stops with it. Choose it when a break matters more than any single feature.

Setting up

What you gain from a limit set tonight

After these four steps, your chosen limit is live on the account and you know where to change it.

Before the banking tab

Sign in and open the profile menu from the top of the screen, then look for the player protection area rather than the banking tab.

Empty or already set

Inside, the limits section lists deposit, loss and session settings together; check which ones already show a figure and which sit empty.

Which one fits my worry?

Pick the limit that matches your worry, such as a weekly deposit cap or a loss ceiling, and choose a figure you would still be comfortable with tomorrow.

Wait for the acknowledgement

Confirm the change and wait for the on-screen acknowledgement; a note appears in your account history so you can find it again.

Know what a break gives you

A self-set short break. Late on a Sunday, a time-out is the short break you switch on yourself in the account. It runs for the hours or days you pick, and you start it from the same menu as your limits. While it holds, play and deposits stay closed.

When you want it final. After a hard week, self-exclusion locks the account for a long stretch, so no play, no deposits and no marketing while it runs. You switch it on in the account settings and confirm once. Nobody can lift it early, including support.

Sign up to GAMSTOP. Once you sign up, GAMSTOP shuts you out of every UK-licensed site for at least six months. It is the national self-exclusion register, run by The National Online Self Exclusion Scheme Limited. Registration is online with an email check. It can take up to 24 hours to start. gamstop.co.uk

Help routes

Free help across the United Kingdom

Best used on the night you realise you cannot stop alone.

National Gambling Helpline (GamCare)

In the middle of the night, the National Gambling Helpline run by GamCare still answers, at any hour, free and confidential. Advisers speak to players and relatives. 0808 8020 133 gamcare.org.uk

Gamblers Anonymous

On a weekday evening, you can walk into a Gamblers Anonymous meeting with no appointment; meetings are peer-led and free. Relatives are welcome in mixed meetings. gamblersanonymous.org.uk

Would you tell a friend this?

On an ordinary evening, noticing these signs early keeps the choice in your hands. A deposit limit or a short pause is the simplest first step, and it works best set before play, not after a loss.

None of these alone is a verdict, but together they are worth a second look.

Your balance vanishes before payday
Chasing a loss late into the night
Money for bills goes on play
You hide your sessions from family
Borrowing to keep the account topped up
Feeling flat when you are not playing
Telling yourself it stops tomorrow

Protection, explained

Paused versus excluded versus closed

Late at night, when you are weighing up a pause against a full block

Does self-excluding here also block me at other casinos?+

No. An exclusion on your Neonstake Casino account covers this site only. To be blocked across other United Kingdom operators, you need GAMSTOP, the national online self-exclusion scheme run by The National Online Self Exclusion Scheme Limited, which you join separately.

What happens to my account during a short pause?+

A pause locks you out of the account for the time you choose while leaving it and your balance in place. Playing becomes possible again once the pause runs out, and you will need to ask support to lift it sooner if you pick a longer stretch.

How do I shut my account permanently?+

Write to [email protected] and ask for closure rather than a pause. Support confirms it in writing, and there is no route back into that account later. A new account would start from scratch, so choose closure when you mean it.

Can I cancel a self-exclusion before its end date?+

No. Once it starts, a self-exclusion runs for the whole period you picked and no one at the casino can shorten it. Treat the choice as final and set the period you genuinely need, because it is there to hold when a hard evening arrives.

Why do you ask for my age before I can play?+

Only players aged 18+ may hold an account, so age checks and identity documents are needed before play. The same checks confirm your name and address, which protect your balance and keep one person to one account.

Where can I get advice about a family member's gambling?+

GamCare runs the National Gambling Helpline on 0808 8020 133, free and around the clock, and its advisers speak with relatives as well as players. Gamblers Anonymous also welcomes family and friends at its meetings, which need no appointment.