Read six short answers and know exactly who to contact, and when.
trustWhy is support available at night and at weekends?+
Because play does not stop at five o'clock, and neither do we. Our team answers around the clock in GMT, so a query at three in the morning gets the same treatment as one at noon on a Tuesday. Live chat and phone both connect you in about two minutes; email replies arrive within eight hours.
trustCan I be identified without giving my password?+
Yes, and we will never ask for it. Support confirms who you are from your registered email address and your account number, or from the last four digits of a payment card. Share nothing beyond that; anyone requesting your password is not us.
trustWhat happens when I write in German or Finnish?+
Your message reaches an adviser who speaks German, Finnish or Norwegian, alongside English. The four languages cover every support channel, so live chat, phone and email all work the same way. Expect the same rough two-minute chat wait or eight-hour email reply in any of them.
trustWhere do I go to shut my account for good?+
Contact support through live chat, at
[email protected] or on +44 20 0455 1414 and ask for closure. Advisers will confirm the request and explain what happens to any remaining balance. For a break from gambling across every site, GAMSTOP is the route.
trustWhat happens when I request a copy of my data?+
Email
[email protected] and our privacy team will confirm what we hold and send a copy. Ask for deletion in the same message if that is your wish, and we will explain any records we must keep by law. One account per person means your request covers everything we store.
trustWhat happens when my documents need checking?+
Verification takes about twenty-two hours from the moment your proof of identity, proof of address and payment card image land. Payments email you once the checks clear, so log in rather than checking with support. Half a day is typical, and no withdrawal leaves before it is done.